Refund Policy

Last updated: July 2026

PandanPlans sells digital products (AI-generated travel plans, PDF exports, and premium subscriptions). This policy outlines our refund terms in compliance with applicable laws across different jurisdictions.

1. Digital Products — General Policy

All sales of digital products, including AI-generated trip itineraries and PDF exports, are final and non-refundable once the digital content has been delivered. For the avoidance of doubt, "delivered" means an AI plan has been generated and made accessible to you. Before a plan has been generated, you may request a refund as described in Section 3.

2. EU Right of Withdrawal (14-Day Cooling-Off)

Under EU consumer protection law (Directive 2011/83/EU), you have the right to withdraw from a purchase within 14 days without giving any reason. However, for digital content not supplied on a tangible medium, this right expires once the performance has begun with your prior express consent and acknowledgment that the withdrawal right is lost. By completing a purchase on PandanPlans, you expressly consent to the immediate delivery of the digital product and waive your 14-day withdrawal right.

3. Cancellation & Refunds

PandanPlans is a one-time purchase product (each plan is valid for 6 months after purchase) and has no billing period. Before an AI plan has been generated (before digital content has been delivered), you may contact us at [email protected] to request a cancellation and refund. Once a plan has been generated and made accessible to you, the digital content is deemed delivered and the sale is final; no refund will be issued, except where required by local law (e.g., certain EU member states may entitle you to a refund).

4. UK Consumer Rights

If you are a UK resident, the Consumer Contracts Regulations 2013 give you a 14-day cancellation period for online purchases. For digital products, this right is lost once you have downloaded or accessed the content after having been informed that the right to cancel is lost upon access.

5. United States

PandanPlans does not offer refunds for digital products. This policy is consistent with the standard industry practice for digital goods and services. Certain states (e.g., California) may have specific consumer protection laws — please contact us if you believe a statutory exception applies.

6. Australia

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If a digital product fails to meet a consumer guarantee, we will remedy the issue promptly.

7. Other Jurisdictions

If you are purchasing from outside the jurisdictions listed above, your statutory rights under local consumer protection laws remain unaffected. Please contact our support team if you have any concerns about your purchase.

8. Chargebacks & Fraud

Unreasonable chargebacks or fraudulent refund claims may result in the suspension of your account and access to PandanPlans services. We reserve the right to dispute chargebacks with evidence of service delivery.

9. Contact Us

For refund inquiries or questions about this policy, please contact us at [email protected].